Privacy Policy

1. Who We Are

Equinox Builders LLC is a licensed home remodeling contractor serving the Greater Seattle area, including Bellevue, Redmond, Kirkland, Sammamish, Renton, Issaquah, and surrounding communities. Our website is equinoxbuilderswa.com.

For any privacy-related questions, you can contact us at: Equinoxbuilderswa@gmail.com or call 206-971-1133.

2. Information We Collect

We collect information you voluntarily provide to us, including:

• Your name, phone number, and email address when you submit a contact or estimate form
• Project details and descriptions you share with us
• Your home address if provided for an estimate
• Communications you send us via email, phone, or our website forms

We also automatically collect certain technical data when you visit our website:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search terms used to find us
• Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule free estimates
• Provide home remodeling services and communicate about your project
• Send you relevant updates, promotions, or follow-ups (you may opt out at any time)
• Improve our website and services based on usage data
• Comply with legal obligations

4. Google Services & Advertising

Our website uses Google services including Google Analytics and Google Ads. These services may collect information about your visits using cookies and similar tracking technologies to help us understand how visitors use our site and to show you relevant ads.

• Google Analytics — tracks website traffic and user behavior in aggregate form
• Google Ads / Remarketing — may show you our ads on other websites based on your prior visits to our site
• Google Tag Manager — manages tracking scripts on our website

You can opt out of Google's use of cookies by visiting Google's Ad Settings or by using the Google Analytics Opt-out Browser Add-on.

5. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and deliver relevant advertising.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our website.

6. HubSpot Forms

We use HubSpot to manage our contact and estimate request forms. When you submit a form, your information is stored securely in HubSpot's CRM platform. HubSpot maintains its own privacy practices, which you can review at hubspot.com/privacy-policy.

7. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in our business operations (e.g., CRM software, email platforms) under strict confidentiality
• When required by law or to protect our legal rights
• With your explicit consent

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption and we limit access to personal data to authorized staff only.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.